Privacy Policy

Last Updated: January 2024

1. Introduction

Frostbite Move Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website frostbite-move.com or engage with our consulting services.

We are registered in England and Wales and our registered office is at 47 King William Street, London EC4R 9AF, United Kingdom. We are the data controller responsible for your personal data.

2. Information We Collect

Information You Provide

We collect personal data that you voluntarily provide to us, including:

• Contact information (name, email address, company name, job title)
• Enquiry details and correspondence
• Service preferences and requirements
• Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, referral source)
• IP address and approximate location
• Cookie and tracking technology data

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To deliver and improve our consulting services
• To send relevant communications about our services (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: Where you have given clear consent for us to process your data for specific purposes
• Contract: Where processing is necessary to perform our contractual obligations to you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where we must process data to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:

• Service providers who assist in operating our website and business
• Professional advisors (legal, accounting, auditing)
• Regulatory authorities where required by law
• Business partners with your explicit consent

All third parties are required to maintain the confidentiality and security of your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary based on the type of data and our legitimate business needs.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

9. International Transfers

Your data may be transferred to and processed in countries outside the UK and European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Frostbite Move Limited
47 King William Street
London EC4R 9AF
United Kingdom

Email: [email protected]